Business IT Support

Business IT Support

Flexible Business IT Support Contracts to suit your business.

Each month in our team meetings, the key question asked is ‘how did our response rate match up to last month?’

We’re proud that 94% of customer calls to our IT help desk are resolved remotely without the need for a site visit.

Business IT Support Contracts

We offer a support package to suit you:

Remote Only

This includes an un-capped level of support via email and on the phone during our office hours 8 AM – 6 PM Monday to Friday.

Unlimited

This includes unlimited onsite support and an un-capped level of support via email and on the phone during our office hours 8 AM – 6 PM Monday to Friday.

Pay as you go

This includes an un-capped level of support via email and on the phone during our office hours 8 AM – 6 PM Monday to Friday.

Our pricing is based on the type of package required, the number of offices being covered, and the number of computers & servers included in the support contract.

All of our packages include:

  • Guaranteed savings compared to reactive support
  • Flexible pricing options designed to meet your requirements.
  • Helpful, approachable bilingual technicians, contactable via email or our telephone helpdesk.
  • Availability for one off projects, including installations.
  • Specialist 365 and Cyber Security support and advice

See how we can help your business run more smoothly.

“Telemat designed the system, gave us great advice, and supplied a great Wi-Fi solution for all our customer and guest areas. Adam and Myrfyn who did the work were very professional and solved most of the problems over the phone and remotely via our desktop, I’d highly recommend Telemat’s services “

Paul Bennet, Ty Mawr Country House, Brechfa