About Telemat
Our customer service-focused Helpdesk Team resolves 94% of tickets within 1 hour.
We have been providing IT support and related services to businesses throughout Wales for over 20 years – and many of our customers have been with us from the very beginning.
Our clients are organisations ranging from start-ups to large established businesses, charities and the public sector and we deliver a complete suite of IT technical support at affordable rates to suit your business needs and budget.
Whatever help your business needs to make its IT work efficiently, we can help.
Speaking your language
We offer a fully bilingual service, so you can discuss your needs in the language of your choice.
Our skilled bilingual technicians have extensive experience in planning and implementing network & server infrastructures, as well as the implementation of and migration to Cloud-based technologies.
With Telemat’s help we have secured Cyber Essentials Certification. Exhibiting the logo shows our commitment to the security of client data held by the company.
Micropharm, Ian Cameron, CEO
You know who we are
The people you speak to when you first call are the people you will be working with when you use us for your IT Support.
Each member of the team is technically familiar with Microsoft & Apple operating systems, iOS and Android, most desktop applications and a host of other technology.
All staff also undergo a process of continual development within the company’s learning and development programme, with annual appraisal and training plans in line with the company goals.
We want to be part of your team.
You know you can trust us
In 2013 we were awarded the prestigious IT Business Trustmark by Comp TIA for the quality of our service and plans for growth – one of only five businesses in Wales to have received this recognition during 2013.
