Broadband Tips

Get your broadband running smoothly with these handy tips:

  1. Run a few speed tests at different times of the day – find out how your broadband is performing. Early mornings should be the least busy so you should get the fastest speeds. If you can achieve fast speeds during some of the day, this usually indicates a ̳congestion‘ problem (a bit like a traffic jam)
  2. Make sure all your phone sockets have microfilters attached – unless you have an ―ADSL faceplate filter‖ in your master socket, you need to ensure every single telephone extension with any device attached (telephone, modem, fax, Sky TV receiver, alarm system, etc.) has a microfilter. These help to remove interference that can cause slow-downs or instability of your broadband connection.
  3. If you have any telephone extensions in the office, you may benefit from installing a BT I-Plate—If you have more than one phone socket connected to the same phone line, the wiring from the master socket (the first telephone socket in the office) to the other extension sockets can cause interference. This can sometimes be improved by installing a small device in the master socket. If you don‘t need the extensions, just remove them by disconnecting the cabling at the master socket. If you get slow speeds throughout the day and other businesses in your immediate area can get faster speeds with the same service provider/package, the wiring inside your house (or lack of micro-filters) is likely to be the problem.
  4. If you are having problems connecting from an extension socket, try moving your router to the master socket, ideally by removing the faceplate and plugging into the test socket underneath. This will remove all the extensions and also help you identify if your extension wiring is causing problems.
  5. If you have problems that occur intermittently, try turning off electrical equipment in your office to see if they are the cause of problems. Devices with a motor or pump can cause electrical noise or interference which can affect the stability of your broadband. Keep your ADSL modem and wiring away from mains power cables.
  6. If you really can’t get fast enough speeds to your area why not consider setting up your own broadband connection? Other communities have successfully laid fibre-optic cables or paid for a satellite connection. Organisations like the Community Broadband Network help communities to set up their own connection.
  7. As mentioned in the newsletter,you can register not spots or slow spots. These websites expose the true extent of Britain‘s notspots and slow-spots and allows users to register their details and be updated on the progress in their area. The notspot and slow-spot data will be publicly viewable on the site, which can help bring communities together to learn from each others‘ experiences on getting broadband and help co-ordinate action.

For more help with your broadband connection, give us a ring on 01239 712345 or email